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Google Earth Help



Google Earth error messages

Getting an error in Google Earth? Browse through different types of errors using the tabs below.




Type Error Description
Features batch geocoding canceled by user You've canceled the process of importing your data from your CSV/TXT file. For additional information, please see the Google Earth User Guide here: http://earth.google.com/userguide/v4/ug_importdata.html
Features File not Found You've entered an invalid filename for your model. For more information about importing your data, please visit http://earth.google.com/userguide/v4/ug_importdata.html
Features Please specify an image file or URL (web address) Please enter the location of the image file you want to use as an overlay or use the Browse button to locate it on your computer or network. To learn how to create an image overlay, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_imageoverlays.html#createoverlay
Features File Name_ "filename" Error_ Could not read file. You've entered an invalid filename for your model. For more information about importing your data, please visit http://earth.google.com/userguide/v4/ug_importdata.html
Features There is no P.Alchemy.ini file. This file contains the optimization parameters to be performed. The model you're importing is invalid. Please check to make sure it's a valid Google SketchUp model before continuing.
Features File Name_ "filename" Error_ Could not understand file. The model you're importing is invalid. Please check to make sure it's a valid Google SketchUp model before continuing.
Features Movie Maker Failure/The movie, "Movie File Name" could not be created. Please verify that it is not in use by another application. Error_ unable to set input properties The movie you're trying to overwrite is currently in use. Please close your media player and continue.
Features Movie Maker/Movie Maker requires Windows Media Player 9 or better to record WMV movies. Please install Windows Media Player 9 (available form www.microsoft.com or www. Windowsupdate.com) and try again Please install Windows Media Player 9 (available at http://www.microsoft.com) and try again.
Features The imported image is larger than the maximum size supported by the hardware. If you want to view the whole image, rescaled to the maximum supported size, press "Scale" If you want to view only... To determine whether to scale or crop an image that's too large, please visit the Google Earth User Guide at http://earth.google.com/userguide/v4/ug_importdata.html#opengis
Features Only # features were imported Please double check each of the location data points that you've imported. Only the specific number of points indicated may not have been included, the rest of your points were imported successfully. To learn more about the supported search format in Google Earth, please visit http://earth.google.com/userguide/v4/ug_findplaces.html
Features Importing data Google Earth will display the message "importing file" as the file is being imported. If you attempt to import more than 5000 features (i.e., 5000 point data lines) into Google Earth (Plus and Pro), this process can take a long time. We recommend importing no more than 100 features for Google Earth Plus and no more than 2500 features for Google Earth Pro.
Features Zero features imported_ There were no features contained within the view File_ Google Earth will indicate "Zero features imported" when unable to find location data in an acceptable format within the submitted file. To learn more about importing generic text files, addresses, and geographic coordinates, please visit http://earth.google.com/userguide/v4/ug_importdata.html#text
Features Data Import/This file contains more than 2500 features and could cause application performance degradation. Click "Import sample" to import the first 2500 features. Click "Restrict to view" to only... Google Earth Pro lets you import up to 2500 features. If you'd like to import more than 2500 features, first divide your feature list into segments containing 2500 or fewer features. To find out more about importing, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_importdata.html
Features Don't cover the rendering area of moviemaker message In order for the application to generate and render a movie, make sure your Google Earth 3D View window isn't covered by other application windows during the movie making process. For more information, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_movies.html
Features Google Earth/Unsupported File Type_ Fixed Width Please import CSV/TEXT data which is correctly formatted. For more information, please visit this Google Earth tutorial: http://earth.google.com/userguide/v4/tutorials/import.html
Features Google Earth/Found zero features in file_ 'filename' Please import CSV/TEXT data which is correctly formatted. For more information, please visit this Google Earth tutorial: http://earth.google.com/userguide/v4/tutorials/import.html
Features Batch geocoding/The geocoder could not find # addresses The street address data you're attempting to import isn't being recognized by Google Earth and therefore can't be processed. Please check the spelling of the address information. For more information, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/tutorials/import.html
Features Unknown failure for building schema object Please import CSV/TXT files with latitude and longitude information using the correct settings. For more information, please visit this Google Earth tutorial: http://earth.google.com/userguide/v4/tutorials/import.html
Features Google Earth Notice/Google Earth can only import 100 features Google Earth Plus can only import up to 100 features at a time. Please check the number of features in your CSC/TXT file and try again. For additional information, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/tutorials/import.html
Features Edit limited to part of Multi Geometry collection/You are trying to edit a collection of geometry items. Only editing of the first item will be possible. You're trying to edit multiple polygons or paths at the same time. Please select a single polygon or path to edit and continue.
Features File Name_ "filename" Warning_ COLLADA Primitive type is not supported, and will not be drawn. To see which file types are supported by Google Earth, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_importdata.html
Features Google Earth_ Tour failed. Please make sure you've selected at least one Placemark before attempting to play your tour. For additional information on touring places, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_touringplaces.html
Features Google Earth_ Tour failed/There are currently no Placemarks selected for the tour. Please activate the checkbox for those Placemarks you wish to visit and restart the tour. You can also select a folde Please make sure you've selected at least one Placemark before attempting to play your tour. For additional information on touring places, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_touringplaces.html
Features Google Earth - Unsupported Format/This file format is not supported by Google Earth The file being imported isn't supported by your version of Google Earth. To see which file types are supported by Google Earth, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_importdata.html
Features Could not load image Please ensure the paths for your image overlays are correct. To find out more, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_imageoverlays.html#creating
Features Google Search Error/Your search returned no results Please check your search results to ensure they're valid. Additionally, please ensure you can contact Google Earth's servers by visiting http://earth.google.com/support/bin/answer.py?answer=20717
Features Email Error/Unable to send email message
Features The feature being edited has been destroyed In order to save new features on the map in the future, please click OK in the Edit window before closing Google Earth.
Features Unrecognized character sequence/Google Earth could not import some of the data due to unrecognized characters. Click Continue to proceed. The application will skip unrecognized characters. Click...
Graphics

Google Earth_ Recommends a Driver Update/Please complete the login window first if it's shown in front. You are currently running Google Earth in 'OpenGL' with software emulation. In...

You may need to upgrade to the latest available graphics card drivers for your system or try switching rendering modes in the application. To learn more, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Graphics Google Earth_ Strongly Recommend 'OpenGL'/Please complete the login window first if it's shown in front. Upon investigation, we find that your particular graphics card does not support...

Google Earth will run better on your specific computer configuration in DirectX mode. To learn about graphics mode selection, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_importdata.html

Graphics Google Earth_ Strongly Recommend 'DirectX'/Please complete the login window first if it's shown in front. Upon investigation, we find that your particular graphics card does not support...

Google Earth will run better on your specific computer configuration in DirectX mode. To learn about graphics mode selection, please review the Google Earth User Guide: http://earth.google.com/userguide/v4/ug_importdata.html

Graphics Google Earth_ Recommends 'DirectX' mode./Please complete the login window first if it's shown in front. We recommend that you run in 'DirectX' mode to improve your Google Earth experience. Do you...
Graphics Google Earth_ Unsupported Graphics Card/Your graphics card does not meet the minimum spec required to run Google Earth, which is a 3D accelerated card with 16MB of VRAM. It is strongly recommended...

Your computer doesn't meet the minimum requirements for Google Earth. For more information about the minimum requirements for Google Earth, please review the following help articles:

Windows: http://earth.google.com/support/bin/answer.py?answer=20701

Mac: http://earth.google.com/support/bin/answer.py?answer=32347

Graphics Google Earth_ 'DirectX' mode not supported/NOTE_ if the "login Status" is blocking access to this window then do the following_ click on the login window, press Alt-F4 (or 'esc' key on Mac)., then...

Your graphics card drivers may be out-of-date. Before upgrading your drivers, please try the following:

1. Verify that your color depth is set to "True Color (32 bit) in your "Display Properties" window, accessible from your Windows Control Panel.

2. Close any other applications and try launching Google Earth once again.
To learn how to switch rendering modes or upgrade your drivers, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Graphics Clamped Polygons Not Supported/Clamped polygons will only be shown in outline on your machine. Your graphics card is not capable of supporting this feature.

You may need to upgrade to the latest available graphics card drivers for your system or try switching rendering modes in the application. To learn more, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Graphics Clamped Polygons Deactivated/Clamped polygons will only be shown in outline on your machine. This is probably due to enabling the Graphics card Safe Mode. To change this_ 1) Go to the "Tools" menu...

Turn off Safe Mode rendering by following these steps:

1. Within the application, click the "Tools" menu.

2. Select "Options." (Note: On the Mac, click the "Google Earth" menu and select "Preferences.")

3. Deselect the "Use Safe Mode" option.You may also need to upgrade your graphics card drivers. To learn more, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713


Graphics Error Glossary_ Graphics_ Switch Renderer

You may need to upgrade to the latest available graphics card drivers for your system or try switching rendering modes in the application. To learn more, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Graphics (Error code_ )

Your screen resolution is currently too low. Please adjust it to 1024x768 or above and then restart Google Earth. To adjust your screen resolution, right-click your desktop and select "Properties." Then, go to the "Settings" tab and drag the slider to the right before selecting "OK."

Graphics With further investigation, we find that your particular graphics card will run in %1 mode but it may produce visual anomalies or run slowly. This can be fixed by upgrading your graphics...

Your graphics card is having issues running in either DirectX or OpenGL rendering mode. Please switch to the appropriate mode in order to continue using Google Earth. For more information, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Graphics Upon further investigation, we find that your graphics card will not run Google Earth in %1 mode as the graphics card driver is missing. You are likely to encounter severe problems with...
Graphics Google Earth is unable to identify your graphics card. This is most likely because the driver for your graphics card has not been installed. You may continue but the Google Earth...

Please update your graphics card driver. For more information about updating your graphics card driver, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20713

Login Please exit and restart the application. If this problem persists, please contact Google Earth customer support. Google Earth is unable to communicate with the login server. Please ensure you can contact Google Earth's servers by visiting the following help resource: http://earth.google.com/support/bin/answer.py?answer=20717
Login Google Earth was unable to establish a network connection to fulfill your request. Please check your network connection and retry in 15 minutes. For more information, visit... Google Earth is experiencing a network connectivity issue. Please check your firewall settings and try to sign in again in 15 minutes. To learn more about connection issues, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Your request cannot be completed at this time. Please contact Google Earth customer support for assistance. http_//earth.google.com/support/bin/request.py Google Earth Pro was unable to complete the deactivation. This could be caused by a problem with your account, a temporary network problem, or Internet security software blocking the deactivation attempt. Please review the following help article to see how you can submit a request to get this resolved: http://earth.google.com/support/bin/answer.py?answer=21411
Login Could not connect to database Google Earth isn't able to reach its servers. Verify that you're connected to the Internet and try launching the application again. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Google Earth Error/We were unable to connect to the Google Earth servers to activate your account. Please verify that you internet connection is working properly and retry... Google Earth isn't able to reach its servers. Verify that you're connected to the Internet and try launching the application again. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Warning/Google Earth has established a new session with the EarthServer. Google Earth reconnected to its servers after being disconnected during your session. You may want to verify that you're not having any network connectivity issues.
Login Warning/Google Earth could not establish a new session with the EarthServer. Although Google Earth will continue to operate, it will onlly display data available locally (in cache). Google Earth... When you use Google Earth without an Internet connection, the application tries to use cached imagery from previous sessions. If your Internet connection is working, please relaunch the application if it fails to reconnect to the Google Earth servers. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Google Earth - Capture Failed/Google Earth detected a network error and could not complete the high res capture. Please check your network connection and try again Google Earth may not able to reach its servers or your network bandwidth may be too low to complete this task. Verify that you're connected to the Internet and try launching the application again. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Unable to perform search/Google Earth detected a network error. Please check your network connection and try again. Google Earth isn't able to reach its servers. Verify that you're connected to the Internet and try launching the application again. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Warning/Google Earth could not contact the authentication server to activate your session. The application will continue to operate but will only display data available locally (in cache). To retry... Google Earth isn't able to reach its servers. Verify that you're connected to the Internet and try launching the application again. If the problem persists, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login Unable to perform seach/Http_ Server Error Please ensure that you have a live and freely accessible network connection. Disable any proxies and firewall software you may have enabled. More guidelines can be found at the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login The Google Earth License Key you entered has been activated too many times or on too many machines. Please contact Google Earth customer support for assistance. Your license key lets you install Google Earth Plus or Pro on two computers for use by a single user. If you wish to install the application on an alternate computer and deactivate a previous installation, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=62838
Login The Username (email address) you entered is not valid. Please verify your login information or contact Google Earth customer support. Please ensure you're entering the email address associated with your Google Earth Plus or Pro license key. For more information, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=45602
Login One or both of the Username or License Key you entered are not valid. Please verify your activation information or contact Google Earth customer support You're attempting to sign in to the incorrect version of Google Earth. Please visit the following link to download the version which matches your Google Earth Plus or Pro license key: http://earth.google.com/intl/en/download-earth.html
Login The Google Earth License Key you entered could not be found in our database. Please verify your License Key or contact Google Earth customer support for assistance Please ensure you're entering your Google Earth Plus or Pro license key exactly as it's displayed in the original login email you received. For more information, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=45602
Login Google Earth has detected a problem with your saved activation state. To resolve the problem, Google Earth must establish a connection with the authentication server. Please verify your network... Please sign in to Google Earth on a computer with an active Internet connection to resolve this issue.
Login Google Earth could not contact . Please check your network connection and retry in 15 minutes. For more information visit Please check your firewall settings and try to log in again in 15 minutes. To learn more about connection issues, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login You do not have permission to access this database. Please login to a different server Please ensure that your network connection is active and freely accessible by Google Earth. Find more guidelines at the following help article: http://earth.google.com/support/bin/answer.py?answer=20717
Login To use this feature you must subscribe to Google Earth Plus Please activate your Google Earth Plus subscription to access these features. For more information about accessing Google Earth Plus, please review the following help article: http://earth.google.com/support/bin/answer.py?answer=46464
Other Missing Font/You don't seem to have the Bitstream Vera Sans font installed. Most Linux distributions should ship with this font preinstalled. If you don't have it, you can find a free download... Please download the correct font for your Linux distribution.
Other Google Earth (Plus/Pro/EC, as appropriate)/This setup was unable to automatically close all requested applications. Please ensure that the applications holding files in use are closed...

Please close all applications manually before attempting to install or uninstall Google Earth. If you need further assistance, please review the following help topic: http://earth.google.com/support/bin/topic.py?topic=13828
Please download the correct font for your Linux distribution.

Other Google Earth needs to close.

To resolve this error, please review the troubleshooting tips in this help article:
http://earth.google.com/support/bin/answer.py?answer=20713

Other Google Earth has encountered a problem and needs to close. We are sorry for the inconvenience.

To resolve this error, please review the troubleshooting tips in this help article:
http://earth.google.com/support/bin/answer.py?answer=20713

Other Could not open browser for_

The URL you've entered can't be opened. Please try opening the URL in a separate browser window to make sure it's valid.

Other mismatched tag

Please ensure the KML/KMZ file you're opening is valid. To find out more about KML, please review the KML tutorial:
http://code.google.com/apis/kml/documentation/kml_tut.html

Other unclosed token

Please ensure the KML/KMZ file you're opening is valid. To find out more about KML, please review the KML tutorial:
http://code.google.com/apis/kml/documentation/kml_tut.html

Other not well-formed (invalid token)

Please ensure the KML/KMZ file you're opening is valid. To find out more about KML, please review the KML tutorial:
http://code.google.com/apis/kml/documentation/kml_tut.html

Other Google Earth Error/Open of file "C_/filename.kml" failed_ Parse error_ at line_ , column_

Please ensure the KML/KMZ file you're opening is valid. To find out more about KML, please review the KML tutorial:
http://code.google.com/apis/kml/documentation/kml_tut.html

Other Fetch of NetworkLink "Goolge Earth - New Network Link" failed (invalid link)_ No such file or directory Do you want to stop fetching, continue, or ignore fetch errors?

Please ensure the URL of your network link is valid. For more information about network links, please review the Google Earth User Guide:
http://earth.google.com/userguide/v4/ug_sharingplacedata.html#sharenetwork

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