1. Select your issue 2. Review relevant articles 3. Submit support request if needed
Manage my account
Billing or purchasing issue
Changing a username/email address
Check or update account information
Fix a problem
License key expired error
 | If you recently purchased a new license key and you're getting this error, we recommend that you use the Deactivate Feature to remove your old license key information. Follow the instructions in our Deactivation Troubleshooter and then log in with your new license key.
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 | To contact the Google Earth Login Support Team, please fill out our Login Support Request Form. |
Error message while installing or uninstalling
| For an immediate resolution to this issue, we've listed below step-by-step directions to access Google Earth Pro on your computer:
- Download Google Earth Pro.
- Run through the installation process and launch the program.
- A login screen should appear for you to enter your login details.
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| To contact the Google Earth Installation Support Team, please fill out our Installation Support Request Form. |
Installed on too many machines error
Username or license key doesn't match error
Program crashes or doesn't display properly
| First, for Microsoft Windows users, we highly recommend changing your 3D renderer to DirectX. This simple fix resolves almost all crashing or display issues:
- Click Start > All Programs.
- Hover over your version of Google Earth, select Start Google Earth in DirectX mode.
- A message should pop up stating that Google Earth will now run in DirectX mode by default. Click Start Google Earth to continue.
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| To contact the Google Earth Product Support Team, please fill out our Product Support Request Form. |
Can't contact servers/c00000c error
Other
| To contact the Google Earth General Support Team, please fill out our General Support Request Form.
Please be as specific as possible about the error or issue you're experiencing.
*Note: We don't support KML related questions but would like to recommend this KML Tutorial. We're also don't support developer specific inquiries or support with third-party applications.
For all other issues, please search the Help Center or ask for help in the Help Forum. |
