This article explains how to:
Fix crashing and graphics errors by deleting your cache.
If you're able to log in to Google Earth, please follow these steps to delete your cache:
- Go to File, then select Server Log Out.
- Select Tools > Options > Cache.
- Click the button that says Delete Cache File (Only when logged out).
If you can't log in, you'll need to delete this file from its directory folder. To do so, please follow these steps:
- Double-click the My Computer icon on your desktop.
- Select Tools, then Folder Options.
- Click View.
- Under the 'Hidden files and folders' section, select 'Show hidden files and folders.'
- Click OK.
- Look for the .dat files in the following directory: C:\Documents and Settings\%username%\Local Settings\Application Data\Google\GoogleEarth
- Right-click both the dbCache.dat and dbCache.dat.index files, choose Delete, and select Yes to move the files to the Recycle Bin.
These files will be recreated the next time you log in to Google Earth.
